Here was some advice while a port is pending: http://www.dslreports.com/forum/remark,24018312
What was the expected port date. Did it really happen yet?
Ah, I missed that! In that case submitting the ticket is the wise thing to do.it completed yesterday.
Being a weekday, you should get taken care of.
Caution: I would not cancel the old line until you prove its working.
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