MWI indicator wont reset

[kevm]

Even using the reset in V panel, I cannot reset my MWI

[kevm]

Even using the reset in V panel, I cannot reset my MWI

I was able to reset it by leaving another message and listening to it.

Thanks

[MisterEd]

What you did works but some phones (like my RCA DECT 2-line) have a "feature code" to reset the MWI. Check your manual. If you have no "stutter tone" on your line and you still have the MWI on your phone device it's usually a phone issue.

[kevm]

thank you very much

[ptrowski]

My Unidens have had the stutter tone and MWI when there are no messages for a few days now. I have to manually reset them on the base system.

[VOIPoLucas]

You're saying when you reset the phone base station the stutter dial tone goes away?

[abward]

My Uniden phone also started showing the MWI today on line 2 (line 1 is not flashing). I have, and have always had, voicemail turned off. Why is it on? I also cannot reset it from vPanel.

[burris]

Sometimes just activating the find me feature on the Uniden, solves the problem.

[stevech]

My POTS phone gets an MWI update message every 15 minutes while on-hook. So they won't get trouble calls.

[oldcqr]

Same thing happened to me tonight (I've had this telephone for years and it has always worked correctly). I listened to and then deleted the voice mail I received. I always hit # when I am done and got the 'Goodbye' message, then went on hook.

I waited a few mins and the MWI did not reset. I picked up the line and no stutter tone, so the VM system knows I don't have one waiting. I logged into VPanel and it too said that there was no message waiting. Hitting the update MWI button didn't do anything.

So I logged into my VTA and looked at the settings for the line. It too said 'Message Waiting' = No. Long story short: everything knows there is no message waiting, except the phone.

To reset the indicator, on the VTA I set the 'Message Waiting' field to 'Yes', applied, and then set it to 'No' and applied. The MWI went out.

WARNING: Wild speculation in 3.2.1...

If I were to guess, the Voipo service told the VTA to set the MWI to No before I had a chance to physically put the phone back on-hook, Since it was still off hook it missed the reset message. Perhaps a delay before sending the OFF command is needed?

It also appears that the VTA does not send the MWI reset message if Voipo sends a 'Message Waiting Off' command and the Message Waiting field is already off. If that is the case, you guys may want to change the way VPanel works. When someone hits the Update MWI button, first send the command for the opposite of the current state, and then send the actual state. IE if there are no VMs, first send a 'MWI ON', and then send an 'MWI OFF'.