MWI indicator wont reset

[oldcqr]

Same thing happened to me tonight (I've had this telephone for years and it has always worked correctly). I listened to and then deleted the voice mail I received. I always hit # when I am done and got the 'Goodbye' message, then went on hook.

I waited a few mins and the MWI did not reset. I picked up the line and no stutter tone, so the VM system knows I don't have one waiting. I logged into VPanel and it too said that there was no message waiting. Hitting the update MWI button didn't do anything.

So I logged into my VTA and looked at the settings for the line. It too said 'Message Waiting' = No. Long story short: everything knows there is no message waiting, except the phone.

To reset the indicator, on the VTA I set the 'Message Waiting' field to 'Yes', applied, and then set it to 'No' and applied. The MWI went out.

WARNING: Wild speculation in 3.2.1...

If I were to guess, the Voipo service told the VTA to set the MWI to No before I had a chance to physically put the phone back on-hook, Since it was still off hook it missed the reset message. Perhaps a delay before sending the OFF command is needed?

It also appears that the VTA does not send the MWI reset message if Voipo sends a 'Message Waiting Off' command and the Message Waiting field is already off. If that is the case, you guys may want to change the way VPanel works. When someone hits the Update MWI button, first send the command for the opposite of the current state, and then send the actual state. IE if there are no VMs, first send a 'MWI ON', and then send an 'MWI OFF'.