Phone Trouble

[rschoey]

No system issues and support is very quiet. Open a ticket and you should get a very fast response since support is essentially dead.

I logged a ticket at 5:57pm but no one has looked at it yet. I hate it when the phone is down.

[stevech]

I'm having trouble too. Am able to dial out, but DTMF for my employer's voice mail (a big professional system) just won't work. Zero successes in about 8 attempts. DTMFs by hand, slowly and stored in speed dial in phone (which had been working OK - it's not super fast digits).

Three times, I dialed this voice mail - voice mail's auto-attendant responded, dialed #xxxxx#, my 6 digit extension and the required pound signs, next, I'm supposed to hear "enter password". Instead I hear music on hold for a couple of seconds then a fast busy. Happened more than once.

Confirmed my employer's voice mail is working OK by using my POTS landline.

IVR Had been OK since I filed a ticket and they changed something.

Dialed VoIPo's voice mail. Tried a couple of digits. Seemed OK as a quick test.

Maybe they reconfig'd my ATA or account and dropped the prior config change.

[caseydoug]

For what it's worth, I've been having problems since late last week. First it was one-way audio, then calls dropping as soon as I answer (all the problems are with inbound calls). All requisite ports are forwarded, and I haven't changed anything lately.

Ticket #HRN-434952

[Russell]

For what it's worth, I've been having problems since late last week. First it was one-way audio, then calls dropping as soon as I answer (all the problems are with inbound calls). All requisite ports are forwarded, and I haven't changed anything lately.

Ticket #HRN-434952

Glad I'm not the only one who experienced that! It was just one call - unfortunately, it was the wife. Ask the caller on those dropped calls if you can - see if they say it went to voicemail. I'm curious.

[tritch]

For what it's worth, I've been having problems since late last week. First it was one-way audio, then calls dropping as soon as I answer (all the problems are with inbound calls). All requisite ports are forwarded, and I haven't changed anything lately.

Ticket #HRN-434952

Glad I'm not the only one who experienced that! It was just one call - unfortunately, it was the wife. Ask the caller on those dropped calls if you can - see if they say it went to voicemail. I'm curious.

Caseydoug or Russell,

Have either of you had these types of problems lately? If not, what was the fix?

I randomly started having this issue about 4 weeks ago on inbound calls only. It seems to be happening only on inbound Voipo to Voipo calls for me. The caller goes straight to voicemail, but my phones ring anyway (dead air when answered). I've had no issues for over a year until lately. All required ports are forwarded. Thanks

[Russell]

Caseydoug or Russell,

Have either of you had these types of problems lately? If not, what was the fix?

I randomly started having this issue about 4 weeks ago on inbound calls only. It seems to be happening only on inbound Voipo to Voipo calls for me. The caller goes straight to voicemail, but my phones ring anyway (dead air when answered). I've had no issues for over a year until lately. All required ports are forwarded. Thanks

I ended reluctantly forwarding ports (never had to do with the same hardware and other providers - hence reluctantly). Every once in a while I'll have a unanswerable call, but this is VERY occasional. But I don't believe I have any VOIPo to VOIPo calls, which is where you say you're experiencing issues.

[tritch]

Thanks. Were you connected to Dallas when this happened? If so, are you still connected to Central (Dallas) or East (DC)? The problem started right after they had problems at Dallas a few weeks ago. I'm a BYOD user and will consider connecting to the DC or LAX SIP servers just to see if the problem goes away even if it means increased latency.