How to be notified when adapter is offline?

**ephguy** · 09-06-2010 07:41 AM

Third this. This feature would be really valuable to me. I manage my parent's VOIPO account for them from across the country. If I could get a text message when the adapter had been offline for more then 10 minutes say, that would be very helpful in keeping tabs to make sure it's working for them.

**stevech** · 09-06-2010 11:04 AM

I fourth the nomination. But I've always wondered... if the ATA is in fact connected by IP to the server, but de-registered or some such, why should the customer be burdened with rebooting it when the outage is noticed? The VoIP operator should do so remotely.

**VOIPoTim** · 09-06-2010 02:36 PM

Originally Posted by stevech

I fourth the nomination. But I've always wondered... if the ATA is in fact connected by IP to the server, but de-registered or some such, why should the customer be burdened with rebooting it when the outage is noticed? The VoIP operator should do so remotely.

If the device isn't connected to our network, how would we connect to it to cause it to reboot?

The only way would to be physically make a housecall to do it.

Kind of like if a cell phone is off there's no way for AT&T to make it power on, but if it's on and connected to their network they may be able to send a command to it.

**caseydoug** · 09-06-2010 05:36 PM

Originally Posted by VOIPoTim

If the device isn't connected to our network, how would we connect to it to cause it to reboot?

But it should be possible to send email or sms notification in the case of a failover event, correct? I think it would be a useful feature.

**VOIPoTim** · 09-06-2010 06:12 PM

Originally Posted by caseydoug

But it should be possible to send email or sms notification in the case of a failover event, correct? I think it would be a useful feature.

Sure, it's something we can definitely add to our suggestion list and possibly look at in the future.

We just can't physically make an offline ATA do something though.

**burris** · 09-06-2010 06:27 PM

Originally Posted by VOIPoTim

Sure, it's something we can definitely add to our suggestion list and possibly look at in the future.

We just can't physically make an offline ATA do something though.

I wonder how you could even tell if an ATA was down unless the user notified you.