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Thread: Double Tones on Conference Lines

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  1. #1
    Join Date
    Oct 2010
    Location
    Chicago Area
    Posts
    57

    Default Re: Double Tones on Conference Lines

    Quote Originally Posted by stevech View Post
    Maybe due to routing that any given call takes, even to the same number?
    Something like that, I think. Try dialing *28 and then wait a moment. I get a second dial tone with higher pitch. This leads me to believe the call is going through a second ATA (or something to that effect) which interprets the tones correctly from my ATA and then passes on higher quality tones.

    Because of the above, and since I seem to be the only one having this problem, I believe it is the Linksys RT31P2.

    I've opened a ticket and will let everyone know how it turns out. That way if anyone else experiences something similar, they can point Tech Support here.

  2. #2
    Join Date
    Feb 2009
    Location
    Houston suburb
    Posts
    253

    Default Re: Double Tones on Conference Lines

    The call routing is different for *28 calls as stated in vPanel:

    Note: This feature is intended for occasional use only. When you record a call, the audio for the call is routed through our Call Recording server instead of our primary media gateways and as a result call quality may be reduced.

  3. #3
    Join Date
    Oct 2010
    Location
    Chicago Area
    Posts
    57

    Default Re: Double Tones on Conference Lines

    Quote Originally Posted by tritch View Post
    The call routing is different for *28 calls as stated in vPanel:

    Note: This feature is intended for occasional use only. When you record a call, the audio for the call is routed through our Call Recording server instead of our primary media gateways and as a result call quality may be reduced.
    Yep. That was it. Got the following reply to my ticket;
    "Please try to call into the conference again. I've updated your DTMF method and have moved you to a closer server."

    Problem is gone! As an added bonus, I was perfectly fine with my call quality but now it's even better. Talked to my boss for about half an hour and kept thinking, "Man, this is clear".

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