Quote Originally Posted by VOIPOinTN View Post
I too continue to have problems with calls that don't connect or the caller cannot hear the person on VOIPO. I have had several tickets on this, the last I asked be escalated to Tier II. The tweaks applied made it worse. It is now the weekend and I will be without reliable phone service until Monday. Customer Support should be available later in the day and for a few hours on the weekend. Most of us have jobs and are not home to troubleshoot when it is the working hours of VOIPO.

I have rebooted the cable modem and the Voipo router. Still no joy.
There are no issues on our end or with the VOIPo network at this time.

Do you a ticket I can look at to see what the notes on your account are? Right now there are only a handful of tickets open and support was quiet all day. Are you NRH-367205 by chance?

In terms of hours... Have you ever asked to schedule an after-hours appointment? Tier II team schedules appointments all the time to work with customers after hours. We're always extremely accommodating.