Not so good...

[VOIPoTim]

Sorry you're having issues.

Unfortunately, if the issue is not on our end so it wouldn't be possible for us to just make a change on our end and we would need you in front of your equipment to make changes to it.

You're right in that we don't offer 24 hour support. Our support opens at 9AM Central and phone-based support opens at 10AM Central. It's standard for phone companies to only offer support during business hours. Very few offer support outside of those hours. You can always e-mail support@voipo.com for assistance and you'll likely get a response even after hours, but worst case you'll get a response during business hours the next day.

With that said, we're happy to schedule a time outside of business hours to help you troubleshoot. If there is a time you're available, just ask to schedule an after-hours troubleshooting session in a ticket and we'll accommodate it. If you have a ticket number, I'm happy to have someone look you up to try to schedule an appointment with you.