Not so good...

[VOIPoTim]

Sorry you're having issues.

Unfortunately, if the issue is not on our end so it wouldn't be possible for us to just make a change on our end and we would need you in front of your equipment to make changes to it.

You're right in that we don't offer 24 hour support. Our support opens at 9AM Central and phone-based support opens at 10AM Central. It's standard for phone companies to only offer support during business hours. Very few offer support outside of those hours. You can always e-mail support@voipo.com for assistance and you'll likely get a response even after hours, but worst case you'll get a response during business hours the next day.

With that said, we're happy to schedule a time outside of business hours to help you troubleshoot. If there is a time you're available, just ask to schedule an after-hours troubleshooting session in a ticket and we'll accommodate it. If you have a ticket number, I'm happy to have someone look you up to try to schedule an appointment with you.

[thestooge1]

Thank you Timothy... just seems like alot to do considering that I have taken the device to a friend that doesn't have verizon and it still didn't work... If the issue is with the device you sent me, it would make sense that it IS on your end. Seems to me that VOIPO would just replace the device to ensure that this wasn't the issue (again, I had teleblend without a problem for years). If it turns out that the device isn't the culprit, your can re-issue it (after all, the device I received was NOT new, so I assume you reissue)

I will email them now and see if I get a response.

This is my last attempt to fix this...

[thestooge1]

I sent an email like you said just after my last post.
Nothing so far. No call. No email...
Should voipo customers just sit around and wait all day

[VOIPoTim]

Thank you Timothy... just seems like alot to do considering that I have taken the device to a friend that doesn't have verizon and it still didn't work... If the issue is with the device you sent me, it would make sense that it IS on your end. Seems to me that VOIPO would just replace the device to ensure that this wasn't the issue (again, I had teleblend without a problem for years). If it turns out that the device isn't the culprit, your can re-issue it (after all, the device I received was NOT new, so I assume you reissue)

I will email them now and see if I get a response.

This is my last attempt to fix this...

That really doesn't indicate that it's a bad device. Before we can replace a device, we have to go through a series of checks to be sure it's actually defective.

When you plugged it in there, did you reboot ALL of their networking equipment such as router/modem, etc or just plug it in?

I sent an email like you said just after my last post.
Nothing so far. No call. No email...
Should voipo customers just sit around and wait all day

I think there's some misunderstanding.

Our support center is currently closed which is why you're not receiving a reply. It's open Moday-Friday from 9AM - 7PM Central.

As I've said though, if you need after hours support, just let us know via e-mail and we'll reply back to try to schedule a time that works for you outside of business hours. We're always happy to try to accommodate those types of requests.

What is the ticket number from your request so I can take a look at it and try to setup a time on Monday? I would try to help you myself, but I'm not technical so we'll need to get a technician scheduled for this. I'm happy to schedule something after hours on Monday though.

Please provide the ticket number and we'll go from there. We do not have any account in our system with your forum e-mail address so I need something to look up your account such as a ticket number.

[thestooge1]

Thank you.

The ticket number is JLE-240187

I will be available after 8:00pm cst.

[VOIPoTim]

Thank you.

The ticket number is JLE-240187

I will be available after 8:00pm cst.

Great. How about if we have someone call you at 8PM CST then?

[thestooge1]

Hi Tim,

He called me at 8:00 and we worked on this for a while... in the end, he is sending me a new device just as I requested over two months ago.

Thanks for the help.