Service failure but Adapter's lights normal. Grrr.

[VOIPoTim]

The ATA >>IS<< part of your network. The T&Cs say you own it!

Simply: why can't you monitor YOUR ATA's for re-registration faults and email/SMS so we know something's wrong?

Not asking you to monitor my router, just monitor overdue re-registrations - that's in your servers. Why not? If a customer habitually turns off their ATA, you can auto opt-out them.

We do own the adapters, but when they are in possession of a customer, behind a customer-controlled router, and running on a third-party ISP, they are out of our control and I don't consider them to be on our network from a monitoring standpoint.

It's just not nearly as easy as it sounds for us to do this it sounds....both from a technological standpoint or an economic standpoint for the reasons I mentioned in my last post.

We only monitor our network and do not monitor anything as far as customer networks or devices in customer possession.

Again, I understand where you are coming from but I do not agree that we should monitor and proactively manage things not part of our network. I'm not debating that it would be useful for customers in an ideal world, but it's not practical for us to do it.

It's not something we offer or intend to offer at this time. Other companies agree with me that it's not practical since I don't know of any other residential providers doing it.

We offer failover for situations where there are issues on the customer side. Our failover solution worked perfectly in this case.