Service failure but Adapter's lights normal. Grrr.

[stevech]

I started the thread; I'll make the final post and hope the moderator locks this.

VoIPo avoided a direct answer to a simple question on why they can't monitor overdue re-registrations on their servers, not the customers' equipment. The answer must be "it costs".

And let me also add: I've had VoIPo for enough time to say, other than the AWOL ATA, the service is quite reliable.

END OF THREAD

[VOIPoTim]

I started the thread; I'll make the final post and hope the moderator locks this.

VoIPo avoided a direct answer to a simple question on why they can't monitor overdue re-registrations on their servers, not the customers' equipment. The answer must be "it costs".

And let me also add: I've had VoIPo for enough time to say, other than the AWOL ATA, the service is quite reliable.

END OF THREAD

Sorry you feel that we didn't answer your question. I feel that I've provided very detailed answers outlining our stance on this and explaining that it's not practical to do because of the registration action happens outside of our network and there would be too many false positives, etc as customers unplug equipment, move it around, etc. It would also require an astronomically complex system to handle it...there are lots of technicalities that would have to be accounted for to accurately monitor.

We're extremely open to feedback and have implemented a ton of stuff that people have suggested, but this is just one of those things that we don't feel we can in a practical way.

Everything is not as simple as it seems. I do understand that without knowing the specifics of everything required it can seem simple, but this is not something simple for us or any other provider to do by any means which is why no one does it.

I'll close the thread like you've requested at this time.