Quote Originally Posted by holmes4 View Post
I didn't see a threat to cut off your service...

I run an online store that has automated credit card processing. Once in a great while we see problems such as yours, where the processor declines the transaction but the bank has no record of it. We can never get to the bottom of it and simply have to try again, which usually works. This is what seemed to happen in your case. Don't blame VOIPo.
Holmes: I didn't say there was a threat to cut off my service. Voipo's declination notice does say something to the effect that there is no grace period so payment needs to be made by the due date or service will be interrupted. And I'm not blaming Voipo for the payment not getting processed. I realize nothing is perfect. What I am attempting to do is offer a couple of constructive suggestions that - as a loyal customer - would appreciate.