Russell et al:

After several back and forth emails over the last few days / week + and over 1 hour tech support remote session today trying to speed up the processing of 123 going to voicemail, I got this from tier 2 : I am reading this as 'yep, it's working as designed'. Maybe if I didn't have the linksys box also for a different line and that gets me to voicemail within a couple seconds, I'd believe them. But I think it's solveable thanks to russell tipping me off to 'dial plans'.

I was able to see / copy the dial plan in the grandstream:

{ *12 | *400 | [2-9]xxxxxxxxx | 1[2-9]xx[2-9]xxxxxx | 011[2-9]x. | [34789]11 | [x*]+ }

I certainly don't know all of that, but from the dial plan tutorials on the web, it sounds like there should be a reference to 123 > [something] ?

does anyone know what the linksys dial plan looks like? Does the grandstream take 13 seconds for everyone? And if this is the design, I would think it'd be more well known - why have so many emails and 1 hour of remote support today not come to that conclusion sooner?

I admitted to tech support that this is a piddly small issue. Adding # DOES solve the problem. But is the dial plan wrong? Or is this a 'feature' of grandstreams only? cause again, the linksys knows to connect me to voicemail within 2 seconds.

Does VoipTim check all the threads or can I / should I ask him for intervention?


David,

The reason you would need to hit # after dialing 123 is simply because when you dial with the '1' prefix the dial plan does not know if you are going to dial an 11 digit phone number versus accessing our voicemail system. You are able to simply dial 123 however it will need to execute the normal dial plan timeout time that is set before the call is attempted to be 'sent'. We can lower this duration for you, however it will also lower the amount of time you have between inputing each digit when dialing normal calls. Please advise if you wish for us to do this for you, thanks!

Ticket Details
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Ticket ID: EJW-602536
Department: Tier II Support
Priority: Requests Handled in Order Received
Status: Pending Customer Response