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  1. 02-15-2011 12:04 PM #1
    VOIPoTim
    VOIPoTim is offline Man with a Plan
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    Default Re: Live Chat

    Are you contacting live chat outside of business hours? Live chat is only available during business hours which are 10AM - 7PM Central Time Mon-Fri.

    The only tickets with that long of a response time (business hours) are Tier II and escalated tickets. What is your ticket number?
    Last edited by VOIPoTim; 02-15-2011 at 12:07 PM.
    Timothy Dick
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  2. 02-15-2011 04:31 PM #2
    bwyatt
    bwyatt is offline Senior Member
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    Default Re: Live Chat

    Tim:

    Thanks for the response. This was early afternoon yesterday around 1-2pm EST. I've been having mulitple intermittent problems and wanted to catch someone while it was on the blink so maybe they could see what it was doing. If I submit a ticket, everytime it's checked everything is fine. I'm not sure how to remedy this, but it's very frustrating.
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