My VOIPo # cannot be called... it is always busy, no Support after 7pm CST Friday?

[holmes4]

If you open a support ticket from the web control panel, you should get a response soon. If you had done that on Friday I am fairly sure you'd already have one - I have had responses on weekends. Yes, the phone support has limited hours.

[gatorsean]

If you're not happy with your service, just return our adapter and cancel within 30 days for a full refund.

Support hours are not available on the weekend but during the weekday, they have been very quick with a response during the week and during business hours.

[wintek]

If you're not happy with your service, just return our adapter and cancel within 30 days for a full refund.

I find the above statement to be very telling about a company.

[bill t]

Roger that wintek... that comment is as helpful as trying to put out the fire with gasoline... in my opinion.

Ok, the problem has been 99% fixed (except for the 2nd line showing up as a 2nd line in my V panel).

My takeaway from this experience is:

1- If you port over a number and want to make it your primary number, make that change at 8am Monday and avoid at all costs doing it after Tuesday.

2- Don't assume that your phone works because you get a dial tone because in this case both of my numbers could not be called even though I got a dial tone on both and could call out.

3- Don't assume that the fail-safe of having calls forwarded if your line is busy will always work because in my case it did not. In fact there was no trace in the system of calls I made from my cell to my 2 VOIPo numbers.