No voice on incoming calls.

**DaveH** · 07-15-2011 08:57 AM

Same issue with me.

Selective incoming calls are not able to hear me.

My setup is Cable modem ---> Grandstream ATA ---> Netgear Router.

I am noticing a loose correlation to numbers I have put in my contact list being OK versus numbers not in my cantact list not being able to hear me.

Not sure it has anything to do with it, nor if it even makes sense, but thought I'd throw it out there.

I don't have any private call blocking set up. Even if I did, I wouldn't expect it to function this way.

Anyone gotten an update from VOIPo on this?

**DaveH** · 07-18-2011 08:52 AM

Update:

I got an email from Voipo support on Saturday evening asking me to "try my service now."

Seemed to work well for a while on Sunday, but as of Sunday evening I get a fast busy signal when trying to receive incoming calls.

I've updated my ticket with Voipo support and am (patiently) awaiting a reply.

Dave.

**kayakbuilder** · 10-29-2011 07:19 PM

I'm fairly new to Voipo and have been having the same issue. We had it from the start, and openned a ticket then. I rebooted the ATA and the problem went away. After a week or so it came back. Rebooting sometimes fixes it. Sometimes it takes several iterations of reboots. This is getting frustating.

Mine is set up internet > cable modem > ATA > router.

**DaveH** · 10-30-2011 02:47 PM

kayakbuilder,

I had an issue when I was configured with my ATA between my modem and router. I had to move it inside my network. The issue was with my cable modem.

Can you tell me how many registration line you have for your ATA?

Features --> Devices.

You should have 2.

My issue was obscure, but the symptoms were similar.

Dave.

**kayakbuilder** · 11-01-2011 07:40 PM

I think I tried moving it inside my network once and that didn't work either. I do have 2 registration lines under Features --> Devices.

**VOIPoTim** · 11-01-2011 08:44 PM

Originally Posted by kayakbuilder

I'm fairly new to Voipo and have been having the same issue. We had it from the start, and openned a ticket then. I rebooted the ATA and the problem went away. After a week or so it came back. Rebooting sometimes fixes it. Sometimes it takes several iterations of reboots. This is getting frustating.

Mine is set up internet > cable modem > ATA > router.

Please contact support@voipo.com and request a troubleshooting call. A senior agent can work with you to diagnose your setup.

**kayakbuilder** · 11-01-2011 08:52 PM

There is a ticket open on it. My wife opened it on 8/19. I got the info from my wife earlier this evening, logged in and found that Voipo had requested info from us, but my wife did not let me know they were waiting on us. Hopefully this will get resolved quickly, as I have given Voipo the requested info.

**kayakbuilder** · 11-01-2011 11:03 PM

The support tech had me reboot again. This time it worked. Not sure if they did something on their end or what? But, working again is good.

**Devon** · 11-14-2011 05:27 PM

VoIPo was marginal but usable for months, no more.
Every imaginable service failure for weeks now.
No ring but if you know to pick up it works.
Dead silence at both ends or at one end.
Power cycling and rebooting no help.
Telemarketer and/or blacklist blocking never ever worked.
Customer service "LIVE CHAT" says I'm #3 in queue,
wait time less than 1 minute ... well over two hours later
I'm #1, still waiting, estimate never varies,
I give up, I'm hungry! We kids use GSM, Skype,
etc. but 92-year-old great-gran needs her phone.

Peace
--Devon