I question some of the hold time stats. I was on hold for 25 minutes one night and gave up after 8:10pm CT. The next night I called before 7pm and was on hold for 28 minutes as I was told to call in to talk to a tech to resolve the problem.

Service is great as long as you don't have any problems. Yes I like the price, but would be willing to pay a bit more if I could get expanded support hours. Many Voipo customers work and they are covering 4 time zones so we always can't call between the open hours. To their credit Voipo will schedule calls outside those times, but only works when you are resolving an existing problem.