Can't Get Grandstream GXP1400 to Authenticate

[ddodell]

All I did was copy and paste the config fields from the Grandstream HT502 that came with the account and it works fine. Make sure all the fields on every page match up and it will work like a charm.

I'd be happy to try that, except I can get into the admin portion of my HT502 to see what the information is. Voipo has only supplied me the basic password which displays the status, if I try to go into advanced settings, the password doesn't
work so I have no way to look at the config fields.

Suggestions?

[tritch]

I don't know anything about this device, but I would try:

SIP SERVER: sip.voipwelcome.com
SIP USER ID: your phone number
AUTHENTICATE ID: your BYOD password
AUTHENTICATE PASSWORD: your BYOD password

Leave the other fields blank. It may be that your BYOD password is locked out due to your tinkering. I would disable BYOD in vPanel, and then re-enable to have it regenerate another BYOD password.

[ddodell]

I don't know anything about this device, but I would try:

SIP SERVER: sip.voipwelcome.com
SIP USER ID: your phone number
AUTHENTICATE ID: your BYOD password
AUTHENTICATE PASSWORD: your BYOD password

Leave the other fields blank. It may be that your BYOD password is locked out due to your tinkering. I would disable BYOD in vPanel, and then re-enable to have it regenerate another BYOD password.

That did it ... stupid me thought the BYOD password was the same as the account password ... good now ...

So I've set everything to the PCMU codec ... any better suggestions?

[tritch]

There is no BYOD password ... it is your account password and do not regenerate by disabling or re-enabiling the setting.

Huh?? Account password?? You can't use your own device without a BYOD password that's why it's not working for you.

https://secure.voipo.com/preferences/softphone

[ddodell]

Huh?? Account password?? You can't use your own device without a BYOD password that's why it's not working for you.

https://secure.voipo.com/preferences/softphone

Yes, after your original post I realized you were correct and everything is now working .... thank you.