Here are some old and new thoughts on how to make handling limits a more "polished" experience for resellers and their clients.

1. Email notification: allow for a notification limit, separate from the actual usage limit. then send the reseller an email when the notification limit is reached.

1a. Optionally, provide a variable email delivery address, in case reseller wants the system to notify the customer directly. message would need to be generic, and preferably allow a spoofed sender email address showing reseller's email address rather than voipwelcome.

2. Inbound call behaviour options when limit reached: reseller could select from various options rather than just a busy signal. this could be global per reseller, or better yet, a global default, but variable for each account.

2a. Inbound caller reaches busy signal, as with current behaviour
2b. Inbound caller reaches voicemail, limiting minute overage, but at least keeping line somewhat open
2c. Inbound caller rings through, allowing the limit to be more of a soft limit rather than a hard limit... this assumes reseller would be notified (see suggestion 1 above)

3. Outbound call behaviour options when limit reached: global option per reseller, or selectable for each account even better.

3a. Busy signal, as with current behaviour
3b. Special message, indicating limit has been reached... this would help customers and resellers, since the current behaviour results in confusion for customers. they don't immediately know they've reached a limit.
3c. Allow outbound calls to exceed limit... making limit more of a soft limit... again, assuming reseller would be notified via email (suggestion 1 above)

I think these options would really help make the limits more "end user" friendly, and more flexible to fit different situations for resellers.

Thanks for considering these.