Dialtone but no call goes through

[Nle]

Were the registration lights still lit?

I am new to this so don't know what you mean by reg lights. I have the GS 502 adapter. If you mean the phone1 and phone2 lights, then I am not sure. Even in normal operation the phone1 phone2 lines only go on if I pickup the handset, otherwise they are off.

[VOIPoDanielC]

Hello,

The Grandstream HT502 doesn't have "registration" lights. The only time the phone lights illuminate is when it is provisioning, registering, ringing, or when the phone is in use in some way.

We are researching the issue. It seems that GrandStream has it as a default and it might not be configurable via provisioning.

Please send an email to support@voipo.com if you are experiencing this issue, ATTN: Daniel in the subject line so that we can test a new provisioning file with you to resolve the "phantom dialtone without registration".

Regards,
Daniel

[voipinit]

On my HT-502, if it is not registered I don't get a dialtone, I get a "device not registered" IVR when I pickup the handset.

[robhouston]

On my HT-502, I have the same problem------I get a dialtone even if the device is not registered.

So, I'd be interested if a fix is developed.

Thanks!