Where this???

[VOIPoTim]

Beta or not there should be at the very least some docs to help those who are willing to get involved to get started. After all, it is us who are on the ground floor, discovering the flaws.

A simple 1 page doc could cover so much.

We are working on improving documentation in the future, but our knoweldgebase already has a ton of information. It's linked in the header of every page on voipo.com and accessible here: http://www.voipo.com/help

For reseller specific stuff, here is a direct link to the reseller category:
http://voipo.com/help/category/voip-reseller-program/

There is no help and no documentation.

I waited days for the welcome email as well and it was ONLY after asking and asking that I got it.

Did no good, as its been weeks and support still can't get an answer to the most basic questions. And it takes weeks to get one little thing solved.

This may be beta, but its far far away.

As far as welcome e-mails, those are sent out automatically but sometimes get caught in spam filters. I'm glad that support was able to provide you with the information when you asked.

I don't know of any situations where a support ticket has ever been open for weeks. If you have specific examples please provide the ticket numbers as I would be interested in investigating that (I'm the owner). Reseller tickets are generally responded to very quickly during business hours.