Grandstream ATA - LAN port issues?

[sandibhatt]

Can you log into both devices and verify that the LAN addresses are different?

Thanks. I checked and Yes the LAN addresses are different.

The below assumes that your setup is DSL modem ----> ATA ----> router ---->computer

Sounds like you are double NAT'ing. The ATA is a router as well as your ISP modem (if you have DSL and not cable). Preferred method is the set your DSL modem to bridged mode (bridged ethernet setting in most DSL modems). The next best option is to set your ATA in bridged mode, support should be able to help you with that.

Least preferred but may work (depends on your router) - Connect your ATA from the LAN port to a normal port on your router (NOT the WAN port on the router) and reboot everything. Reboot in this order - ISP modem, ATA, router and then computer - waiting a minute in between each device. For your ISP modem, router and ATA it is best to reboot by unplugging and plugging back in, again - in the correct order waiting 1 minute in between.

Hope this helps.

I have cable internet not DSL. and for some reason, I cannot log in to the modem (it was provided by the ISP). I tried to put the ATA in bridged mode, but then, it would not register to the voipo. voipo customer service told me to reset the ata (and basically, go back to non bridge mode). I will try option 3 tonight thanks a lot.