Quote Originally Posted by Red Hazard View Post
According to your site's BYOD section, a VOIPo ATA still plays a part: "If you wish to enable a software based phone or a third party device for your VOIPo number, you'll need to first plug in and register the VOIPo issued ATA. When that device is registered with our network, you can enable this feature and the SIP password will be emailed to the address on file. You can use this information to connect your softphone or third party device to VOIPo's network." I didn't see anything about requesting a password be emailed.
That's a one-time process for new accounts to verify the shipping/billing address is valid.

If you need further assistance, just contact support and they'll be happy to help.