Transfer inventory number to account as fax number?

[texasdiver72]

I've opened a support ticket, but got some generic response about submitting a porting authorization form. Why would I have to port a number I already have in my reseller account inventory? I asked this question of the support person, but got no response. I'm beginning to wonder if anyone is actually there.

[VOIPoTim]

I've opened a support ticket, but got some generic response about submitting a porting authorization form. Why would I have to port a number I already have in my reseller account inventory? I asked this question of the support person, but got no response. I'm beginning to wonder if anyone is actually there.

Did you by chance e-mail support@voipo.com instead of reseller@voipo.com? The regular support team has no information about or access to reseller accounts so if one of them got the ticket I could see that happening.

What's the ticket number?