Quote Originally Posted by karlkras View Post
Well, according the support response it "can't be done", since it's considered their standard(?) which I find interesting. Where do I file a ticket?

thanks,
Karl

Translated that sounds like they can do it but won't, not sure why. The default setting for the 'no key entry timeout' is 4 sec., which is probably what they are using. You can file a ticket in Vpanel under the Support tab.