Anonymous, Restriced & blocked calls not being blocked

[robhouston]

Yes, I'm having the same problem. I haven't yet opened a ticket, but you've reminded me that I need to do so.

[MisterEd]

Interesting Tip ... didn't know you could use a name in the field.&nbsp; Thanks.<br><br><br>

My father had a similar issue a couple of months ago even though vPanel was setup to block such numbers under the Features tab. It appears these callers are really not blocking their numbers but instead spoofing the CID field with a name instead of number. Very tricky!<br>
<br>
On his phone CID display, these type of calls showed up as:<br>
<br>
<strong>Restricted</strong> in the CID field instead of a phone number<br>
<strong>Unavailable</strong> in the CNAM field<br>
<br>
He submitted a ticket and they simply applied a incoming call route rule to block "Restricted". I learned something new, I didn't know you could put a name in the number field instead of phone number.<br>
<br>
Go to vPanel, Features tab, select Call Routes, and apply an incoming call route like this:<br>
<br>
Call Route Type: Phone Number<br>
Custom Number: <strong>Restricted</strong> (type a name here instead of phone number)<br>
Call Route Action: your choice<br>
<br>
I'm not sure about your Anonymous calls but if they are showing up on your CID display the same way above, then I would try setting up a similar call route rule as well.

[MisterEd]

These are calls I am getting that I assume should be blocked:

[tritch]

It looks like they are spoofing the CID display with Unavailable. If you set up an incoming call route using the name Unavailable as noted in my earlier post, do you still get these type of calls? If so, then I would open a support ticket.

It should look something similar to the highlights in my attachment.

[MisterEd]

I know how. I did.

Thanks.