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Thread: Different simulring for virtual number

  1. #1
    Join Date
    May 2011
    Posts
    15

    Default Different simulring for virtual number

    I've added a virtual number. Idea was for that to be "my" number that I give out to people. I wanted to have it simul-ring my cell phone. I also wanted to be able to forward it directly to my cell in case I'm expecting calls late at night and don't want to wake the family.

    Seems like I can't define separate behaviors on the virtual line. I thought I might be able to do it with the "2nd" option in Beta, but that moves all inbound calls to the 2nd port, which is not what I want. And, I can't "forward" the calls to the main line because virtual numbers can't be forwarded.

    The way it's structured takes a lot of value away from virtual numbers. What's the point if acts just like the main line? I can do everything I need to with a Google Voice number, but I'd rather just pay you (voipo) and not have yet another phone provider involved.

  2. #2
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,043

    Default Re: Different simulring for virtual number

    Virtual numbers can't be forwarded independently from the primary line. To do this, you'd need to convert the virtual number to a full line. Sorry!

    Here's why...

    We offer virtual numbers at a discounted rate (vs a full line) so they don't have the same functionality as a full-line.

    With Sim Ring, forwarding, etc it doubles the cost of providing service because when something is forwarded it's an incoming call + an outgoing call that we pay for for the entire length of a forwarded call. Unfortunately that's not something we can absorb at the virtual number pricing. If we allowed this, there's also a lot of potential for abuse since people would simply order a main line + a virtual number anytime they needed 2 lines and that's not what VNs are intended for.
    Last edited by VOIPoTim; 11-24-2011 at 10:54 AM.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  3. #3
    Join Date
    Jul 2011
    Posts
    163

    Default Re: Different simulring for virtual number

    That was a very informative explanation.

  4. #4
    Join Date
    May 2011
    Posts
    15

    Default Re: Different simulring for virtual number

    [bquote] If we allowed this, there's also a lot of potential for abuse since people would simply order a main line + a virtual number anytime they needed 2 lines and that's not what VNs are intended for.[/bquote]Understood, but given that it's a virtual number, I would expect the primary line to become busy/unavailable when I receive a call on my virtual number, and vice versa. It really don't want or need two separate lines. I just want a more advanced way to use the features I have on my one line for the reasons stated above.

    In fact, I think I could do almost everything I needed if I could just swap the roles of the primary and virtual numbers. Primary always simply rings the landline, virtual has routing features. So my plan already is capable of doing what I want, I just can't configure it.

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