Basically it would not allow you to update it on our end since it's associated with them at the 911 provider, but it would use the address info they have if you dialed 911.
In VoIP, releasing isn't really connected... Every aspect (911, service, DID, etc) is all manual/seperate.
Tim,
In a way, this is good that me and Burris are your lab rats that have discovered this.
As for my account, rest assured that my line is currently not used at the house for anything urgent, I have a POTS line, an AT&T CallVantage Line and between my wife and myself - we have 6 cell phones (she is in that business).
The likelihood of anyone using that line to report a 911 emergency is 0% right now.
While my information is the same as in on file with VT, I do respect the rules and will wait for your advice and direction but I am not losing any sleep over it.
I am just glad to have escaped the slings and arrows of outrageous ViaTalk.
Bob
Well in these cases if you did need to call 911 with them at least it would still go through, it's just the updating that was the issue.
I spoke with the owner of the 911 provider a few minutes ago and there were some unique circumstances surrounding the numbers in the ViaTalk account (which I won't get into) that had them flagged in a way that their CS people didn't know what to do with them.
We discussed the situation and he's assured me that we'll be good to go on Monday for all ViaTalk numbers in terms of the updating.
Ok well no problem. I am just glad it is Friday.....
Is the new Billing & Pricing section due to be introduced to the Vpanel soon? I'd like to see all the improvements, the first being that it fully works! The second being that it's as streamlined and maintains the KISS look and feel as much as possible. ;-)
Will it include an export function for call history/billing (a CDR) or a detailed 'invoice'; if so to what data or display formats [spreadsheet, database, choice of element & record delimiters, flat text or print file]? Not to be too pushy.
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