Understanding Virtual numbers

[trman]

I have an open support ticket on this. Why would they set it up as a virtual number when in my porting request I said I wanted it to replace my existing Voipo Number?

[VOIPoTim]

I have an open support ticket on this. Why would they set it up as a virtual number when in my porting request I said I wanted it to replace my existing Voipo Number?

It could just be an error. Many people port numbers in to add as a virtual number so it's possible it was just mixed up.

It will be able to resolve with your support ticket.