Incoming calls hear "your call cannot be completed as dialed"

**Montano** · 12-13-2011 05:59 PM

First problem in years. Tried to call support and I get a message saying high call volumes, please email. That's all good but I need my phone. Where's Tim ? Is this a widespread issue, or just me ?

Ticket: #OIA-868025

**Montano** · 12-13-2011 06:55 PM

Call center is closed @ 4:55pm ? What's going on with Voipo ?

**VOIPoBrandon** · 12-13-2011 07:52 PM

Hello,

It appears that you have a call route that is blacklisting calls. Please check you call routes. Please let me know if this does not resolve your issue.

**Montano** · 12-13-2011 07:57 PM

Good to hear from you again Brandon !! Nothing has changed in the last few years, other than a virtual number I ported out. If there is a blacklist blocking calls, then please remove it. My phone has worked perfectly for years, until I started having issues with my virtual #.

**VOIPoBrandon** · 12-13-2011 07:58 PM

Hello,

Good to hear from you as well! I've went ahead and removed this for you. Let me know if this does not resolve this issue you were experiencing.

Also since I forgot to address the hours of operation question - we officially are open from 10am - 6pm CST.

Let me know if I can be of any further help - thanks!

**Montano** · 12-13-2011 08:07 PM

I am now able to receive incoming calls ! U Da Man !!

If you could only fix my virtual number issue associated with the ticket listed in my first post. I still get a busy signal when calling my old virtual # from my home phone.

Thanks Brandon !!