Quote Originally Posted by Bob1962 View Post
You need to consider that your customers that used something like Vonage, were using a router before they got your service. Your HT 502 caused my Network printer and WiFi to crawl when it was in front of the router. You also should not assume that every one that uses your service has a simple setup with a USB printer. You should at least offer the option for a combo router ATA that does not take an IT to configure, you could charge an upfront fee for the device if that is what you need to keep your rates down on the service.

Any ways I am sending my ATA back to you, I am not going to bang my head to make and receive phone calls any more. Most of my life I used traditional phone service and take for granted a simple phone call that works perfect both directions. By the way my voipo support ticket is PMC-792461

Bob
Keep in mind, that some of us do not even have the voip experience of Vonage. I came right from AT&T. My situation is that I have a combo router/modem setup, and it was not a smooth transition since I do not have an electronics or an IT background, to say the least, I was pretty frustrated.

It does not help what so ever when a person on this forum tries to make you feel inadequate because of the fact some of us do not have an electronics background. My background is aircraft structures, I operate a 20 million dollar, three story tall, N/C controlled robotics machine that assembles the whole upper half of a Boeing aircraft fuselage, all in one program, and if it has an electrical problem, you call on a specialized electrical maintenance group, because if you jack with that piece of equipment, and mess it up, believe me, it is your ass.

My point is, I think Bob is correct, you should offer a person with a router/modem combo, a friendly ATA for those of us that are electronically challenged. I would have gladly paid a small fee up front to save me from the frustration, and the ridicule from a few on this forum, in a weak attempt to make themselves feel like they are superior to us that do not have this knowledge.

BTW, I have to say, the Voipo techs were very professional and patient with me to get me up and running, and I thank them for that. They did not try and belittle me for not knowing how to set my ATA up.