Don't hear ringing of called phone

**holmes4** · 01-22-2012 02:18 PM

Support asked me to unplug my adapter for 30 seconds and reconnect it so it could get updated configuration. The next call I made I could hear the ringing.

**markbet** · 01-22-2012 03:50 PM

Originally Posted by holmes4

Support asked me to unplug my adapter for 30 seconds and reconnect it so it could get updated configuration. The next call I made I could hear the ringing.

I will give it a try. At this point, I will try just about anything. I hope I made the right decision going to this service. Been through enough hell with Magic Jack.

**markbet** · 01-22-2012 04:59 PM

Originally Posted by markbet

I will give it a try. At this point, I will try just about anything. I hope I made the right decision going to this service. Been through enough hell with Magic Jack.

I rebooted the adapter, and made a call, it worked. I will cross my fingers and hope it continues, but, I will not hold my breath.

**markbet** · 01-23-2012 10:59 AM

I made a couple calls this A.M. and not only did I not hear the ringing on the other end, it just disconnected me and gave me a dial tone. Opened another ticket.

**markbet** · 01-26-2012 08:10 AM

I think the Voipo techs got the bugs worked out. I asked the tech if the problem was on my end, or Vopio's end, he told me that it was mainly the settings in my adapter that was out of sorts. They made the changes, and all seems to be good.

**Cortopassi** · 01-26-2012 06:44 PM

Hi all,

I have had ongoing tickets with support with the same occasional no ringing heard. Like some have said, it comes and goes -- today had two calls with no ringing and then the other side picked up.

It's not a showstopper problem, but is annoying. I have the problem with the router set both ways -- port forwarded/static IP and no special settings.

What I don't understand is the call is obviously ringing the other end, or they would not pick up. It is the local adapter that generates the ringing voltage so you can hear it, correct? So isn't it something internal to the ATA?

Thanks,

Mike

**markbet** · 02-06-2012 11:46 AM

I am still having an intermittent problem with making a call, and not being able to hear the ringing of the phone on the number that I dialed. It is obviously ringing, because if I stay on the line long enough, as in listen to dead air, either someone answers, or I get the answering machine. More irritating than anything. Ticket ZWY-859344