Quote Originally Posted by vicious november View Post
Same issue. Within the last 4-5 weeks I've had more dropped/dead air incoming calls than I ever had in the last 12 months I've had the service. I used to work for my cable company and I know my connection is healthy. I've configured 3 different routers of mine thinking my equipment was molesting the SIP/RTP traffic...
Exactly. I've had the same setup for almost 3 years w/ no issues then suddenly lots of dropped/dead air calls on Wednesday and a few last week. No ISP problems w/ only 19ms latency to sip-central01. I reset the ATA and my router multiple times to no avail. All of the required UDP ports were already forwarded. About 50% of my calls on Wednesday were affected including Voipo to Voipo calls. Last week, I had 3 consecutive incoming cell phones calls that went to dead air when answered. It was only on the 4th try did it answer correctly. I opened a support ticket on this issue and they couldn't see anything wrong. Very strange things going on recently.......

Quote Originally Posted by VOIPoTim View Post
Support is the lowest today that it's been in a month so I don't think there are any issues on our end. I'd recommend contacting us so a technician can help you troubleshoot.
Tim,

I did not open a support ticket because I'm 99% sure the problem was not on my side. Calls seem to be okay today, but will open a ticket if the issue resumes again. It may have something to do with what the poster "patoka" said below in another thread about networklayer/softlayer having dropouts. Hopefully their issues are being looked at or have been resolved already.

Quote Originally Posted by patoka View Post
I understand that there are 3rd parties involved with voip, some of the network tests I've run for support show dropouts in the middle of networklayer.com's routers.