(I would have asked this question in a new thread, but amazingly, I can't find a link anywhere about how to start a new one or add a new post (Mac/Safari browser). So I'm adding on to this one.)

As a new user, I am taking this opportunity to vent a little. This is my first weekend with the service. And yes, I knew that "support" was only available weekdays til 6 or 7 pm (Eastern time zone), I expected this weakness to be backed up by a robust online system for trouble shooting. However, I am shocked at how little information is on this site. For instance, tonight I could not make (and for all I knew, receive) calls for an unknown period of time. I thought I had service, as I can hear a dial tone, yet no calls would dial. After rebooting my router, the system now works again. I never even saw this mentioned in a trouble shooting guide (that's because one doesn't seem to exist).

I have now tried to do the IP address assignment and port forwarding that VOIPo recommends, to hopefully avoid another break in service this weekend. However, there are NO instructions for how to actually accomplish this. While I realize that routers differ from one another, there are basic functions that all have in common that could be explained by a knowledgable IT person in a tutorial. There isn't even an attempt on the website that I can find. In my situation, the VOIPo device does not even appear on my DLink router device list (there are, however, two "unknown" devices, one of which MAY be VOIPo, who knows?) So right off the bat, how can I assign an IP address and port forward for a device my router doesn't recognize? There is NOTHING that I can find in the so-called "knowledge base" or user forum.

This is similar to recent frustration from the beginning, with basic setup instruction, which is so lame that it only includes 3 steps with no specifics or illustrations. And worse, under seemingly specific instructions for each type of device they provide, exactly the same generic minimally helpful information is regurgitated. Why bother? There are plenty of other examples, such as this forum (where I cannot even find a link for a new thread/topic), that seem to reflect a company that just doesn't try very hard. I might expect lack of detailed, helpful information, and glaring deficiencies from a new startup company in its early phases, but not one that has been around as long as this one.

One would think that it would be in VOIPo's best interest to provide detailed online info to hopefully eliminate some of the calls made to tech staff during their limited hours, such as the one they will now have to receive from me on monday. Hopefully I will actually be able to get through, but not holding my breath...