Please Use Helpdesk

[fisamo]

A few suggestions (that admittedly may 'scare' some of the less tech-savvy customers):

• Router model (if known)
• Router firmware (if known--may suggest 'stock' or 'aftermarket') and version
• ISP (maybe also include checkboxes for Cable, DSL, Fiber, Other?)
• Broadband modem model# and firmware version (if known)
• Hardware (e.g. Grandstream or BYOD)

I think it's reasonable to put all of these fields up as 'optional' during the Beta, but I'm hoping you won't find them to be necessary once you launch.

[VOIPoNorm]

Added the suggested new fields.

Eventually we may change the "text" fields to be "radio-buttons" or "drop-down lists", or something else where applicable.

All of these fields are currently optional.

Regards,
Norm