No more cloned 2nd line feature?

**VOIPoTim** · 08-13-2012 05:22 PM

Originally Posted by will

I've been informed that this option is no longer available as well. My fiance and I are moving in together, and it would be nice to port her current phone number to my voipo account as a virtual number priced at an additional $36 per year rather than a second separate account with separate ata hardware and higher pricing. My current account is paid in full until August of 2015 and I feel that I should be entitled to the features that were available when my original payment was tendered. I feel as though I'm a bait-and-switch victim here, since I'm no longer able to use the services I paid for almost a year ago.

There's no bait and switch here. We've never advertised the virtual number ability or "officially" offered that functionality. We did allow it though at one point, but stopped offering that ability around the end of 2011 because too many people were abusing it by using it as 2 lines all the time rather than 1 line and a 2nd occasional use line. We would have businesses ordering it and then ordering a virtual number and then using both lines constantly where they really needed 2 full accounts to justify 2 full-time use lines.

So while it was never offered officially to begin with as an official feature, if you signed up back when we were allowing people to do it and need it, feel free to e-mail me at tim @ voipo.com and we can put it on your account manually.

**VOIPoTim** · 08-13-2012 07:43 PM

Originally Posted by VOIPoTim

There's no bait and switch here. We've never advertised the virtual number ability or "officially" offered that functionality. We did allow it though at one point, but stopped offering that ability around the end of 2011 because too many people were abusing it by using it as 2 lines all the time rather than 1 line and a 2nd occasional use line. We would have businesses ordering it and then ordering a virtual number and then using both lines constantly where they really needed 2 full accounts to justify 2 full-time use lines.

So while it was never offered officially to begin with as an official feature, if you signed up back when we were allowing people to do it and need it, feel free to e-mail me at tim @ voipo.com and we can put it on your account manually.

When I replied, I e-mailed a developer asking them to activate the "virtual number ability" on your account and I just got a reply stating that it's in your control panel and that all accounts prior to us stopping allowing it (even though we never officially offered it) still have it in their panel and that it was simply removed from newly created accounts when we stopped offering it. So if you order a Virtual Number, your account still has the ability to make a virtual number into an addon line by going to BETA - 2nd Line. So it's actually been there the entire time...support will not know about it though since it was not an official feature.