Quote Originally Posted by VOIPoTim View Post
When I replied, I e-mailed a developer asking them to activate the "virtual number ability" on your account and I just got a reply stating that it's in your control panel and that all accounts prior to us stopping allowing it (even though we never officially offered it) still have it in their panel and that it was simply removed from newly created accounts when we stopped offering it. So if you order a Virtual Number, your account still has the ability to make a virtual number into an addon line by going to BETA - 2nd Line. So it's actually been there the entire time...support will not know about it though since it was not an official feature.
Tim, I can see where you're coming from regarding abuse of the ability to use virtual numbers as a second line. However, you offer different levels and types of services for different classes of customer. If a business signs up for the residential tier services and then proceeds to use it in violation of the terms for residential accounts, you should have legal recourse to either bill them at business rates or discontinue their service. There are legitimate reasons for residential customers to have a primary phone number and virtual phone number servicing two separate analog telephones via ATA hardware that has two RJ-11 connections on the back panel. In my case, there is a teenager in the home who seems to have a telephone handset growing out of the side of her head, and it would be nice not to have to fight with her when my need to use the phone conflicts with her socializing. Instead of depriving residential customers of functions that are being abused by business customers who purchased the wrong service plan, the simple answer would be to more strictly enforce the terms of residential service and/or provide business customers with ATA hardware that only has a single RJ-11 connection on the back panel and avoid the possibility of abuse altogether. Regardless, I'm glad I was mistaken and the functionality I initially paid for is still intact. Sorry for the misunderstanding.