Quote Originally Posted by christcorp View Post
Voip is still not as mainstream as many would like to believe it is. It is still dependent on the network it is connected to and the internet connection and ISP. Some day, if we can ever get QOS type service at the ISP/WAN/Internet level, voip will be able to become universally accepted and function better. "Same with video conferencing". But for now, those who know a lot about networking and the internet will have very few problems with voip. Those who don't know as much, or think they do, will still have some problems. If one provider appears to work flawlessly for an individual, that doesn't mean that provider is better. Simply means that service is more compatible with that individual's network, their ISP, and that ISP's routing.
You may be right; however, if another company gets a reputation for better quality (either because it is more compatible with people's network, their ISP, and that ISP's routing, or just by sheer luck) then VOIPo will start bleeding customers. Since it's VOIPo forum, I am not going to do comparisons; you can see plenty of opinions by people who know or think they do on DSL Reports. So, in the end it's a business decision whether to increase compatibility with that people's network, their ISP, and that ISP's routing - or to stay complacent and explain that Voip is still not as mainstream.

Technical problems are more often than not management incompetency masquerading as technical problems.