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Thread: Incoming Call Recording

  1. #1
    Join Date
    Oct 2011
    Posts
    3

    Default Incoming Call Recording

    I am trying to get call recording setup. I'm able to get outbound call recording to work but I'm not having any success on the incoming calls. I've entered two cell phone numbers in the incoming call field both of which are mine and are both on the AT&T network and neither is recorded when I call in from them. Can anyone help me with this issue?

  2. #2
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,043

    Default Re: Incoming Call Recording

    Do you use Simultaneous Ring by chance? Those are 2 features that are not able to be used at a the same time.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  3. #3
    Join Date
    Oct 2011
    Posts
    3

    Default Re: Incoming Call Recording

    no. I'm not using Simultaneous Ring but I am using the sip server feature with a softphone app on my iphone. Could that be affecting it?

    Jon

  4. #4
    Join Date
    Jul 2007
    Location
    Irvine CA
    Posts
    519

    Default Re: Incoming Call Recording

    Please email me directly (brandon@voipo.com) your account username as well as the example phone number(s) upon an incoming call that should be recording. Thanks!

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