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  1. #1
    Join Date
    Apr 2008
    Location
    Aventura Fl
    Posts
    860

    Default Re: VOIPo Website

    First thing I see is a most confusing toll free number layout. Perhaps the standard xxx xxx-xxxx. It's difficult to list the VOIPo and translate it to real numbers.
    I wonder if the local number is necessary..


    I wonder if the 9-6 specialist hours will be interpreted as support hours as well.

  2. #2
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,044

    Default Re: VOIPo Website

    Quote Originally Posted by burris View Post
    First thing I see is a most confusing toll free number layout. Perhaps the standard xxx xxx-xxxx. It's difficult to list the VOIPo and translate it to real numbers.
    I wonder if the local number is necessary..


    I wonder if the 9-6 specialist hours will be interpreted as support hours as well.
    Thanks for feedback.

    The main reason we need the local number is for international customers who can't call toll-free.

    For the first phase of the public beta launch, those will be the hours of operation since it's very difficult to leave new staff members alone until there's been a few months of training so they're able to actually help. This gives us a concentrated group to work with and then we can stagger those people out and move it to 24/7 over time. This makes more sense than putting brand new people alone on the phones at night and makes sure we deliver a consistent CS experience.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

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