Quote Originally Posted by ymhee_bcex View Post
I have or manage 4 VOIPo accounts. The longest - almost a year, the newest - 2 months. I am very happy with 3; and very unhappy with 1. So unhappy, in fact, that I forwarded my Voipo calls to Google Voice account and connected my adapter to GV. Same router; same adapters, same house - but Voipo calls have absolutely terrible voice quality; and other providers work great. Tier 1 support tried to blame router, ISP, and California heat. Tier 2 support is very knowledgeable; occasionally he tweaks routing for specific dial number, and quality improves for that destination; but obviously, I can't call support for every caller.

Anyway, if I only had this one account, I would be as mad as original poster (my first VSP - BroadVoice - was as bad in 2003; but I expect much more reliable service in 2012). If I had three other accounts - I would be as ecstatic as many other happy Voipo customers. But overall, I think you are taking 25% chance of "miss" in the "hit-and-miss" approach. If it is your business phone - you can afford something more reliable. If it's your home phone, and you have 3 cell phones lying around - you should be fine
I'm sure you have the problems you described, but if this were true across the board with VOIPo, how do you suppose they could have thousands of customers for all these years who are quite pleased.

As was said numerous times by Tim as well as others, on occasion, and for a variety of technical reasons, the service just may not work for you.
If I were having the problems you described and couldn't have them resolved, I would have been long gone, no matter the price.