Hawaii calls are charged

[VOIPoTim]

OK, based on the feedback we've gotten about Hawaii, we are adding it back in.

This is the e-mail we sent to all users who have been billed for Hawaii calls that have our unlimited plan.

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Calls to Hawaii Now Included

We've gotten quite a bit of feedback recently about calls to Hawaii not being included in our calling plan. We learned from this feedback that calling Hawaii is more important to our users than expected.

As a result of this feedback, we are changing our policy and call to Hawaii are now included with the VOIPo calling plan and are now included with our Unlimited plan. You will not be charged for calls to Hawaii going forward.

As a courtesy, we have also issued a credit of $X to your VOIPo account for any previously billed calls to Hawaii from the last month.

Please let us know if you have any questions.

Thank you for your business and happy calling!

-The VOIPo Team
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This only impacts calls to Hawaii. Calls to Alaska and other "offshore" destinations are still excluded from the plan.

[redoneusa]

That demonstrates to those considering using services from VOIPo that they do listen to customers and act.

[Mr. P]

OK, based on the feedback we've gotten about Hawaii, we are adding it back in.

This is the e-mail we sent to all users who have been billed for Hawaii calls that have our unlimited plan.

---
Calls to Hawaii Now Included

We've gotten quite a bit of feedback recently about calls to Hawaii not being included in our calling plan. We learned from this feedback that calling Hawaii is more important to our users than expected.

As a result of this feedback, we are changing our policy and call to Hawaii are now included with the VOIPo calling plan and are now included with our Unlimited plan. You will not be charged for calls to Hawaii going forward.

As a courtesy, we have also issued a credit of $X to your VOIPo account for any previously billed calls to Hawaii from the last month.

Please let us know if you have any questions.

Thank you for your business and happy calling!

-The VOIPo Team
---

This only impacts calls to Hawaii. Calls to Alaska and other "offshore" destinations are still excluded from the plan.

That demonstrates to those considering using services from VOIPo that they do listen to customers and act.

WooHoo!!!!! Now that is what I am talking about, I knew I picked Voipo for a good reason. MAHALO!!!!!

[VOIPoTim]

Hi Tim; your message talks about calls TO Hawaii. What about calls from Hawaii? I have some friends who are planning to move to Hawaii next year and was wondering if it would make sense to recommend VoIPo to them.

Incoming calls are always the same no matter where the call comes from.