incoming calls won't go through ("all circuits are busy")

[JohnnyTooBad]

I had to unplug all my computer equipment to put it all back into the computer desk after putting new floors in. When I plugged it all back in, I can make outgoing calls, but when I try to call from my cell phone, I get "All circuits are busy, please try again later. Message 8 (switch?) 18-9". It sounds like she's saying "switch", but was fairly unrecognizable.

I have tried resetting my router and my Grandstream (twice) by pulling the power plug and waiting 30 seconds. I was considering hitting the reset button, but the last time I did that, I screwed something up and was told by a Tech not to do that, and had to reload some software.

How do I fix this?

Thanks.

-John

[chpalmer]

Could this be affecting you? http://forums.voipo.com/showthread.p...8053#post28053

[JohnnyTooBad]

Thanks, but I kind of doubt it. Although I'm in the Wash DC area, we got a call this morning from an aunt in Spain. I can make calls to other cell and land line phones from my cell. I just can't get through to my home phone (VOIPO) since I moved the computer a couple of hours ago. I've tried about 10-15 times so far, and outgoing calls from the VOIPO phone work.

[bassorider]

I too am getting the "all circuits are busy" message when dialing my home phone (Voipo) from another location. Up until this morning (10/31) I was able to check my VM this way, which was very useful, as I am in an area affected by Sandy and have no electricity at home. But starting this morning I have been getting the busy message; it would be great to have this sorted so I can at least get incoming messages to my home number. It might be a long time before we have power, so I am told.

[darrylh]

I'm in Michigan and have been getting the "all circuits busy" message since Tuesday morning. Very frustrating as most people are not able to get through to me. I can call out just fine. I know this was a catastrophic event, but I hope voipo is reevaluating having so much of their infrastructure reliant on a single provider with no backup plan.

[VOIPoTim]

I can call out just fine. I know this was a catastrophic event, but I hope voipo is reevaluating having so much of their infrastructure reliant on a single provider with no backup plan.

Sorry to hear that you and others in the thread are being impacted by the storm. Crews in the areas impacted are working hard to restore all service as quickly as possible.

I do want to clarify your statement though....

VOIPo actually didn't have any equipment damaged and our network has been up 100%. We haven't had any VOIPo outages at all.


It's kind of a complex situation, but here's my attempt at explaining it

The problem is that in some areas there is damage upstream on the phone network that prevents calls to your number from actually even making it to VOIPo to begin with.

A phone number is always somewhat tied to its geography. So let's say someone has a Florida phone number. Calls to that number always go through the phone network to equipment in FL (not owned or maintained by VOIPo) and then it gets routed to VOIPo (in Texas) then we route to you using the internet. Even if someone transfers that number to a provider with all their equipment in another state, that number will always go to FL before it gets sent to the provider due to the way the telephone network as a whole is designed.

In this kind of situation, if the call never leaves the localized network to be sent to VOIPo, it will fail even though VOIPo is fully running.

The reason you can make outgoing calls is that VOIPo has been completely up and running so we're able to route your outbound calls out whereas the incoming calls have to go through a damaged facility before they even make it to VOIPo due to the number being tied to a local area.

Hope that makes at least some sense. The bottom line is that VOIPo has been up 100% the entire time. If the calls can't make it to us from the phone network though then that doesn't matter.

[bassorider]

Tim: Thanks for taking the time to put forth an explanation. FWIW, I'm not having this problem today, so now all I need is electricity!

[darrylh]

Thanks for the reply Tim. I realize this was one of your providers and not you directly as your service was not impacted. For everyone concerned and for many reasons other than our phone service interruption, I hope this was a once in a 100 year event.