I'm also unable to access the vPanel for my Residential account. My Express account worked just fine, however. I submitted a ticket for the Residential lockout. # is MUE-709474.
Edit 2:OK, I'm a moron--I had changed my password and had forgotten about it.
Edit: BTW, sip.voipwelcome.com seems to be working OK. But I did have some weird routing about 15-30 mins ago. Outbound calls didn't connect to the correct line (don't know where they connected to--that's why I wanted to get into the vPanel). For one connection, voice was choppy, and after a few seconds it cleared up enough for me to confirm that I had connected to the wrong number. FWIW, I have 'proof' (Asterisk log) that I dialed the correct number.
Edit 3: My call logs confirm that I dialed the correct number: 202-222-xxxx. However, I am fairly certain that I was somehow connected to 413-739-zzzz...I placed these calls between 2:45 - 2:50pm, as listed in my CP (Eastern time). I assume the connection to the 413 number, because the holder of that number called my voipo line. I saw it ring once but ignored the call (didn't recognize the number); that number also connected with my mobile phone twice, which is my failover number.
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