Launch Announcement

[VOIPoTim]

Does not recognize my e-mail address.

That's not clear on there, but is being changed.

It's referring to a billing account. Since you don't have a billing account, select new customer.

That's basically there so if you have multiple accounts you can consolidate their billing into one account to manage.

I'll work on a post in the next day or so with a rundown of the public billing process and I think that'll help make things make more sense.

[voxabox]

If anyone here knows you're going to order the the Founders plan at launch and would be interested in ordering now and getting setup in the billing system to look for any bugs we missed there and to make sure invoices are generating correctly, etc, please PM me and I'll send you a link. We'll change your renewal date to the August launch vs today.

while looking the link to submit a ticket I stumbled upon a minor bug
BTW, I found the link to submit a ticket after I PM'ed Tim; Perhaps the link should be somewhere prominent

[VOIPoTim]

OK, one big thing..

Ignore the "Start" and "Issue" dates for the credit card information. This does not apply to cards issued in the US. We need to remove these fields. If you fill them in, that's fine, they'll be ignored. They are not required though.

For those of you in, please look around and let me know what you find. This is a solid system that works well but is geared towards hosting so just changing templates some.

You'll also notice that all your tickets are there and it's fully synced with helpdesk.

Please let us know if you see issues.

-Tim

[usa2k]

Nice work.

Switching to $99 caused an error because the phone number was not entered yet.

You only allow 5 attachments.

[usa2k]

The fist two emails state what you owe
The third is a welcome email
The forth says your payment was accepted.

[quattrohead]

So far so good. I filled in my info with a CC and then thought I could have done it with Paypal. I assume someone will do that soon, but if not Tim, refund my CC and I will PP instead.
Or I can PP and then you can refund that instead, either way a chance to try refunds if you want.

You might want to replace the WHM logo with yours on the PDF and not send the UNPAID receipt !!!
Looks good......and works better than the HG billing system that can only send me blank emails for each billing cycle

[VOIPoTim]

So far so good. I filled in my info with a CC and then thought I could have done it with Paypal. I assume someone will do that soon, but if not Tim, refund my CC and I will PP instead.
Or I can PP and then you can refund that instead, either way a chance to try refunds if you want.

You might want to replace the WHM logo with yours on the PDF and not send the UNPAID receipt !!!
Looks good......and works better than the HG billing system that can only send me blank emails for each billing cycle

I voided the CC payment and you can pay the invoice with PayPal by logging in now.

[Brian]

Trying to log back into the billing site, and I can't get past the login page - no error, it just doesn't log me in. I know I have the right info - I double-checked against the email it sent when I registered (BTW, I'm personally not crazy about passwords being emailed to me).

ETA - Even the password reminder thing isn't letting me log back in.

[VOIPoTim]

Trying to log back into the billing site, and I can't get past the login page - no error, it just doesn't log me in. I know I have the right info - I double-checked against the email it sent when I registered (BTW, I'm personally not crazy about passwords being emailed to me).

ETA - Even the password reminder thing isn't letting me log back in.

Yes, I see an error where the homepage template is not logging in. Looks like some bad form validation.

The direct URL will be work: https://billing.voipo.com/clientarea.php

Going to get homepage fixed along with a batch of things tomorrow.

[Brian]

Thanks - works perfect.