Launch Announcement

**VOIPoTim** · 07-13-2008 02:23 PM

Originally Posted by Brian

I know how everyone generally feels about dates, but do we know when the new site/pricing, etc will be up publicly?

New teaser site in about a week. The full site won't go up until we're taking public orders.

**VOIPoTim** · 07-15-2008 11:58 AM

If anyone here knows you're going to order the the Founders plan at launch and would be interested in ordering now and getting setup in the billing system to look for any bugs we missed there and to make sure invoices are generating correctly, etc, please PM me and I'll send you a link. We'll change your renewal date to the August launch vs today.

**usa2k** · 07-15-2008 02:37 PM

PM is sent.

**NY Tel Guy** · 07-16-2008 04:57 PM

Originally Posted by VOIPoTim

If anyone here knows you're going to order the the Founders plan at launch and would be interested in ordering now and getting setup in the billing system to look for any bugs we missed there and to make sure invoices are generating correctly, etc, please PM me and I'll send you a link. We'll change your renewal date to the August launch vs today.

Does not recognize my e-mail address.

**VOIPoTim** · 07-16-2008 05:55 PM

Originally Posted by NY Tel Guy

Does not recognize my e-mail address.

That's not clear on there, but is being changed.

It's referring to a billing account. Since you don't have a billing account, select new customer.

That's basically there so if you have multiple accounts you can consolidate their billing into one account to manage.

I'll work on a post in the next day or so with a rundown of the public billing process and I think that'll help make things make more sense.

**myvoip07** · 07-16-2008 09:23 PM

PM was sent last night

**NY Tel Guy** · 07-17-2008 07:12 PM

Originally Posted by VOIPoTim

That's not clear on there, but is being changed.

It's referring to a billing account. Since you don't have a billing account, select new customer.

That's basically there so if you have multiple accounts you can consolidate their billing into one account to manage.

I'll work on a post in the next day or so with a rundown of the public billing process and I think that'll help make things make more sense.

Got it, thanks.

**chpalmer** · 07-18-2008 10:20 AM

The billing system seems to have worked on my end flawlessly.

**fisamo** · 07-21-2008 07:26 PM

A billing question:

I notice under the "Customer Services" tab, it lists my Residential plan as a Founder's special. Underneath the plan description is my DID, which appears as a link, inconveniently linked as "ht-tp://my-did-#/". I would believe that this link is part of the billing system as configured for a hosting service, where it would link to the web page. Here's the question. Will it be possible to set that link up such that it would link to the vPanel, logged in with that DID#? Presumably, if one can get to the billing page, they'd be authorized to get to the associated vPanel for that account. Can anyone think of a reasonable situation where someone would be able to access the billing system but shouldn't access the linked vPanel?

I suppose the next-best thing would be to have that number be a link to http://secure.voipo.com and allow the customer to log in. (That would probably be easier to program in, as well.)

**voxabox** · 08-22-2008 07:35 PM

Originally Posted by VOIPoTim

If anyone here knows you're going to order the the Founders plan at launch and would be interested in ordering now and getting setup in the billing system to look for any bugs we missed there and to make sure invoices are generating correctly, etc, please PM me and I'll send you a link. We'll change your renewal date to the August launch vs today.

while looking the link to submit a ticket I stumbled upon a minor bug
BTW, I found the link to submit a ticket after I PM'ed Tim; Perhaps the link should be somewhere prominent