Incoming Caller ID

**budmaster** · 04-13-2016 02:06 PM

Lately I have noticed numbers that call are shown as unavailable. The same number can call again later in the day and the name shows. I have noticed this with a few numbers lately.

**VOIPoBrandon** · 05-15-2016 10:16 AM

Have you experienced this issue any further? Look forward to hearing back from you - thanks!

**andrew** · 06-10-2016 05:28 PM

Originally Posted by VOIPoBrandon

Have you experienced this issue any further? Look forward to hearing back from you - thanks!

I have the same issue

**GreenLantern** · 06-13-2016 10:14 AM

Doesn't happen too often, but it does randomly happen every now and then.

Sometimes I'll get 2 or more calls in a day from the same person. One call may show caller id, but the other(s) may not.

**andrew** · 07-07-2016 09:38 PM

I submitted a ticket with call examples (date/time + Call Reference ID) and they want me to do some network test? This has nothing to do with my network, if I unplug the device the web portal would still show the same thing! Speaking of the device mine died months ago, any way to get it replaced, and can someone look into ticket #EJX-745-15552 about the callerid?

**VOIPoTim** · 07-17-2016 03:20 PM

Originally Posted by andrew

I submitted a ticket with call examples (date/time + Call Reference ID) and they want me to do some network test? This has nothing to do with my network, if I unplug the device the web portal would still show the same thing! Speaking of the device mine died months ago, any way to get it replaced, and can someone look into ticket #EJX-745-15552 about the callerid?

The issue with Caller ID that some of you were seeing should be resolved now. Please re-test now.

**tritch** · 07-19-2016 07:55 AM

Originally Posted by VOIPoTim

The issue with Caller ID that some of you were seeing should be resolved now. Please re-test now.

Whatever your developers did to fix this issue, has now broken your Custom Caller ID CNAM feature effective 7/17/16.

My dad who also has Voipo has been complaining that all of his Custom Caller ID (CNAM) are no longer working (except for Voipo-to-Voipo calls). The Custom CNAM shows up OK in vPanel call history, but the actual CNAM sent to the phone now shows the normal CNAM not the Custom CNAM anymore.

Please fix this feature.

**VOIPoTim** · 07-20-2016 03:58 PM

Originally Posted by tritch

Whatever your developers did to fix this issue, has now broken your Custom Caller ID CNAM feature effective 7/17/16.My dad who also has Voipo has been complaining that all of his Custom Caller ID (CNAM) are no longer working (except for Voipo-to-Voipo calls). The Custom CNAM shows up OK in vPanel call history, but the actual CNAM sent to the phone now shows the normal CNAM not the Custom CNAM anymore.Please fix this feature.

Yes, it looks like the main Caller ID name fix did break the "custom" name in contacts. Our developers have a fix for this in place now and it should be pushed out later today or tomorrow. They're just finalizing testing. Sorry for the inconvenience.