Cancellation = Replacement fee??

[VOIPoBrandon]

Hello,

All devices are tested and working before they are sent out.

A device replacement fee is assessed when the device is lost or damaged at the fault of the subscriber.

We simply must protect ourselves from customer / device abuse - as believe it or not, we do have some customers that attempt to get a replacement device every other month, as a result of them damaging the device from having it plugged into house wiring.

Sure enough every time - the weather report in their area always has some kind of lightning / T-STORMS .

We have not charged for device replacements otherwise, when a device is simply end of life.

While I am not too sure on your particular case - and I'm more than willing to further look into it for you and get to the bottom of this if you could provide your Ticket ID.

Thanks!

[redoneusa]

A replacement cost is typical I think, I just completed a Phonepower account was told to return the adapter within 30 days or be charge $99 for the adapter and additional $10 if the power supply is not included in what I returned.

In addition, I covered the shipping. Such things are industry standard and as Brandon mentions are designed to prevent wide spread abuse.