Cancellation = Replacement fee??

[JacobsLive]

Thank you Brandon for the detailed information. Glad to know you guys do not charge for a typical adapter replacement other than abuse or damage (customer fault) etc. which a standard industry practice.

@redoneusa, I came here from PhonePower as well I brought their adapter from fry's with a MIR. Now the adapter is mine to keep as the contract is over. But if they sent you one, yes you are suppose to send it back to them "with the power supply". Typical mailing cost with USPS priority mail is less than $6 and I guess no one should complain about that

[robhouston]

Just out of curiosity, how much is the "replacement fee" for a dead ATA?

Thanks!

[robhouston]

The reason I'm curious is that you can find brand new, unlocked HT-502's on Ebay with free shipping for $40. I'm assuming that Voipo would allow these to be provisioned (and locked to them), since they already use HT-502's?

[JacobsLive]

The reason I'm curious is that you can find brand new, unlocked HT-502's on Ebay with free shipping for $40. I'm assuming that Voipo would allow these to be provisioned (and locked to them), since they already use HT-502's?

As per my understanding that is possible. VOIPO has a BYOD option and HT502 should be provisioned without any problem. As far as the "replacement fee" if the ATA is dead of any reason other than customer abuse or negligence it should be free as per Brandon's statement.