I completely agree with you that our documentation and website is definitely not as polished as some out there.

We do our best to keep pricing as low as possible while still providing a high quality service and part of the way that we do that is by not spending money on some of the polish that drives up costs.

We do have a new version of the control panel that is leaps and bounds better and we are working to add the documentation right in it on each page. It's currently in testing but is available for our residential/small business plan customers to test by logging in at https://account.voipo.com instead of https://secure.voipo.com.

I think you'll agree that it's a big improvement. We're working to make it easier and more polished but we just have to be careful to do so in a way that allows us to keep our prices low too.